Carrying out test purchases

You have an extensive sales network throughout the country with a large number of shops - no doubt you're a successful businessman. However, all independently verify the quality of services is very difficult. A holding of such procedures is needed. After submitting the information is correct, polite and attentive seller, clean office - is key to a successful business.

Many large enterprises have appreciated that such a test purchases in Ukraine. Thus, they promote the work of his staff. Also service mystery shopping is popular among manufacturers who want to learn how to apply their products to buyers. Every year, demand for the service «mystery shopping» increases.

Detective Agency " Private detective Ternopil" organizes for its clients conduct test purchases . This service is better known as the «mystery shopping». First , this service appeared about 70 years ago in the United States, but in our country it has become popular recently. Our agency conducts such research is not just for big retailers , but also for cafes, restaurants, banks and other organizations that are interested in increasing the number of regular customers. After pricing policy set by the market , but the high level of service can attract people .

The service mystery shopping is done in several stages:

1. Depending on the type of organization , the technique of holding . Then formed a team composed of the action script . Candidates are selected for the role of a mystery shopper , because this man should conform Physical customers of the organization.

2 . The enterprise staff briefed in advance on the rules of customer service. Once employees have formed a model of the " correct and ideal" customer service , you can start carrying out test purchases .

3 . Developed criteria for mystery shopping in Ternopil will evaluate the work of staff . The most common are:

· Appearance of the seller;

· His way of communicating with customers ;

· Speed ​​of response to customer requests ;

· Resolution of conflicts;

· Knowledge of layout and product mix ;

· The overall experience .

4 . Preparation of a report on progress, with a detailed description of all the shortcomings and problems , as well as recommendations to address them.

Depending on the complexity of the order , the number of scanned objects and other factors, the cost of the service varies , and mystery shopping . Our detective agency offers to its clients several options for service "mystery shopper" in Ternopil :

· Overall assessment of retail space ;

· Overall assessment of retail space and randomly selected employees ;

· Overall assessment of retail space and a pre-selected employees.